Office Administration Work * Attending phone calls and handling enquiries from customers/dealers * Replying to emails and WhatsApp business messages * Preparing and maintaining records, files, invoices, and documents * Making quotations and maintaining quotation data in CRM * Data entry and updating customer details * General bookkeeping (basic entries, payment records, expense tracking) * Follow-up for pending payments with customers * Managing office documents and daily office operations Sales Support Activity * Handling customer enquiries * Preparing quotations and sending them to clients * Following up on quotations (“Sir, have you checked our quotation?”) * Maintaining enquiry and customer database in Excel/CRM * Calling customers for order updates or repeat business * Coordinating with production/store regarding order status and dispatch updates * Supporting dealer/customer communication * Helping generate leads from calls, references, WhatsApp, email, or portals